Below are answers to some of the most common questions about ordering from Stardrop Coffee.
If you need additional assistance, please contact us at support@stardropcoffee.com or (631) 502-5583.
Ordering
Do I need an account to place an order?
No. You can check out as a guest without creating an account.
Can I change or cancel my order after placing it?
Orders may be canceled before they ship. Please email us as soon as possible with your order number. Once an order has shipped, it cannot be canceled.
Do you accept discount or coupon codes?
Yes, when available. Only valid and authorized coupon codes may be used at checkout.
Shipping
Where do you ship?
We ship only within the contiguous United States (lower 48 states). We do not ship to Alaska, Hawaii, Puerto Rico, or international destinations.
How long does shipping take?
Orders are processed within 1–3 business days. After shipment, delivery typically takes 5–7 business days, depending on your location.
How much does shipping cost?
Orders of $50 or more qualify for free standard shipping. Orders under $50 are charged a flat $10 shipping fee.
Which carriers do you use?
We ship using major carriers such as USPS, UPS, and FedEx.
How can I track my order?
Once your order ships, you will receive a shipping confirmation email with a tracking number and tracking link.
Returns & Refunds
What is your return policy?
We accept returns for eligible products within 30 days of delivery, provided items are new, unused, and in original packaging.
Do you charge a restocking fee?
Yes. Eligible returns are subject to a 25% restocking fee.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.
How long does it take to process a refund?
Approved refunds are processed within 10 business days after the returned item is received and inspected.
Damaged or Defective Items
What should I do if my item arrives damaged or defective?
Please contact us within 24 hours of delivery and include your order number along with clear photos of the product, packaging, and shipping label.
Is there a restocking fee for damaged or incorrect items?
No. Restocking fees are not charged for verified defective or incorrect items.
Warranty
Do your products come with a warranty?
Some products are covered by a manufacturer’s warranty, while others may not include warranty coverage. Warranty details, if applicable, are listed on the product page or provided by the manufacturer.
How do I file a warranty claim?
Please email support@stardropcoffee.com with your order number and details about the issue. Our team will guide you through the next steps.
Payments
What payment methods do you accept?
We accept major credit cards, Shop Pay, Apple Pay, Google Pay, and other secure payment options displayed at checkout.
Do you offer installment or financing options?
Yes. Eligible purchases may qualify for installment payments through Shop Pay.
Contact & Support
How can I contact customer support?
You can reach us by email at support@stardropcoffee.com or by phone at (631) 502-5583, Monday through Friday, 9 AM–5 PM EST.
Where can I find your policies?
Our Shipping Policy, Refund & Return Policy, Warranty, and Disclaimer pages are linked in the website footer.
Contact Information
Business Name: Stardrop Coffee
Email: support@stardropcoffee.com
Phone: (631) 502-5583
Customer Service Hours: Monday to Friday, 9 AM – 5 PM EST
Business Address: 22 Zoranne Drive, East Northport, NY 11731