Shipping Policy
How quickly can you answer my question?
We respond to messages and emails in the order they are received. Most inquiries are addressed within 24 hours during our business hours.
Can I change my shipping address after my order has been placed?
If you need to update your shipping address, please email us immediately at support@stardropcoffee.com with your name and order number. While we’ll do our best to process your request, we cannot guarantee changes once your order has been packed or shipped.
How long does shipping take?
Shipping times vary but are typically 5–7 business days after the order has been processed. A tracking number will be provided via email once your order has shipped.
Can I track my order?
Yes, you’ll receive a tracking number via email once your order ships.
Can I change my shipping address?
Contact us within 24 hours at support@stardropcoffee.com or (631) 502-5583.
What if my package is lost or damaged?
Please email us at support@stardropcoffee.com with your order number and photos of damaged items.
Returns & Refund Policy
Can I return or exchange a product?
Yes, within 10 days of delivery. Items must be new and unused.
Are there any fees?
25% restocking fee applies. Customers pay return shipping.
How long until I get a refund?
Refunds are processed within 30 business days to your original payment method.
Payments
What payment methods are accepted?
Visa, Mastercard, AMEX, Discover, Diners Club, PayPal, Apple Pay, Google Pay, Shop Pay (USD only).
Is my payment secure?
Yes! Payments are processed via secure, encrypted gateways.
Are taxes included?
Applicable taxes are calculated at checkout.
Contact Information
Business Name: Stardrop Coffee
Email: support@stardropcoffee.com
Phone: (631) 502-5583
Customer Service Hours: Monday to Friday, 9 AM – 5 PM EST