Warranty

Stardrop Coffee provides a 1-year after-sales warranty for all eligible equipment priced at $1,000 or more.

Manufacturer’s (merchandiser’s) warranty always takes priority.
If the manufacturer does not provide after-sales coverage, Stardrop Coffee will cover the equipment under this policy for up to 1 year from the date of purchase.

Eligible equipment includes (but is not limited to):

Commercial espresso machines (2 groups or more)
Commercial grinders
Commercial coffee machines
Commercial coffee roasters

What’s Covered

Defects in materials and workmanship under normal use during the warranty period
Repair or replacement of defective parts
Service labor related to warranty-covered repairs

What’s Not Covered

Normal wear and tear, cosmetic issues, scratches, dents
Misuse, accidents, liquid damage, pests, improper installation or storage
Consumables (beans, capsules, filters, syrups, cleaning tablets, gaskets)
Unauthorized repairs or modifications
Shipping damage not reported within 5 days of delivery
Customer-requested training or preventive maintenance visits

Warranty Remedies

If a covered defect arises during the warranty period and manufacturer coverage is not available, Stardrop Coffee will, at its discretion:

Repair the product, or
Replace it with a comparable model, or
Refund the purchase price if repair or replacement is not feasible

Replacements may be new or refurbished. Warranty coverage continues for the remainder of the original warranty period or 90 days from repair/replacement—whichever is longer.

Claim Process

Gather your proof of purchase (order number or receipt)
Provide details of the issue, with photos or video if possible
Contact our support team:
- Email: support@stardropcoffee.com
- Phone: (631) 502-5583

Our team will guide you through next steps and, if applicable, connect you with an authorized service provider.

Limitations

Manufacturer warranty takes priority; Stardrop Coffee’s coverage applies only if manufacturer coverage does not exist.
This warranty applies only to equipment priced at $1,000 or more and purchased directly from Stardrop Coffee or an authorized reseller.
Customers may have additional legal rights depending on their state.

Contact Information

Business Name: Stardrop Coffee
Email: support@stardropcoffee.com
Phone: (631) 502-5583
Customer Service Hours: Monday to Friday, 9 AM – 5 PM EST

Ratio

Ratio Six Coffee Machine R671-FTC2-1, R672-FTC2-1