At Stardrop Coffee, we take pride in offering some of the most customer-friendly return policies in the industry. You may cancel your order at any time before it ships at no additional cost (exceptions apply for custom or made-to-order products, as outlined below).
For assistance, please email us at support@stardropcoffee.com.
Cancellations (Before Order Ships)
If you need to cancel an order, please contact us promptly so we can process a full refund before your order leaves the warehouse. Our customer support team is available during business hours via email at support@stardropcoffee.com.
Cancellations After 24 Hours of Placement (Before Order Ships)
If you wish to cancel your order after 24 hours of placement but before the item has shipped, a 3.5% administrative fee will be applied to cover processing costs.
Cancellations Not Allowed After Shipping
Orders cannot be canceled or refunded once they have been shipped. Please consider this policy before placing your order.
Cancellations of Custom Orders
Custom or made-to-order products cannot be canceled or refunded as they are manufactured specifically for your order. Once production begins, these items are tailored to your specifications and cannot be reused.
If you are unsure whether your order qualifies as custom or made-to-order, please contact us for clarification. All sales are final for custom and made-to-order products. However, your warranty will ensure a fully operational product upon delivery.
Refunds and Returns
We accept returns for both defective and non-defective products. Products must be returned in new, unused condition and in original packaging to qualify.
- Returns must be initiated within 30 days of delivery.
- Exchanges are accepted.
- Returns are processed by mail only.
- Customers are responsible for the return label and all return shipping costs.
- A 25% restocking fee (percentage of the product price) applies to all eligible returns.
- Refunds will be processed within 10 business days after the returned product has been received and inspected.
How to Start a Return
- Email our support team at support@stardropcoffee.com with your Order Number and the reason for return.
- Our team will provide you with detailed return instructions and the manufacturer’s return shipping address.
- Carefully package your item(s) to avoid damage during transit and ship them directly to the manufacturer as instructed.
Non-Returnable Items
The following items are not eligible for return or exchange:
- Used, opened, or damaged items not caused by shipping or manufacturing defects
- Items returned without original packaging or proof of purchase
- Perishable goods (such as coffee beans or consumables)
- Gift cards or downloadable/digital products
- Custom or made-to-order items
Return Shipping Charge
The default policy of Stardrop Coffee is that customers are responsible for all return shipping charges or reconsignment fees caused by customer error unless otherwise stated on the product page.
Damages
It is important to thoroughly inspect your item(s) upon delivery. If you notice any damage, please document it and include notes when signing for delivery.
For any damaged items, please send clear photos of the damage, the packaging, and the shipping label, along with a brief description, to support@stardropcoffee.com within 24 hours of receiving the shipment.
This will allow us to process an insurance claim on your behalf. Claims for freight damage must include photographic or video evidence submitted within 24 hours; failure to report within this timeframe will result in an invalid claim. Any punctures or visible external damage must be reported immediately.
Warranty
Warranty terms vary depending on the manufacturer. Please refer to individual product pages for detailed warranty information. Warranties are designed to cover damages caused by regular use over time, and damages reported beyond 30 days after delivery are not considered warranty claims.
For products priced over $1,000, if no manufacturer warranty is provided, Stardrop Coffee is happy to offer a 1-year warranty for your peace of mind.
BOGO Promotions
In the event of a Buy One Get One (BOGO) promotion, both items must be returned to qualify for a full refund. If only one of the two items is returned, you will receive store credit equivalent to the value of that item when purchased individually.
Once your order has shipped, you are responsible for return shipping charges and may also incur a restocking fee, depending on the manufacturer’s policy. Refunds will only be issued to the original payment method used during checkout.
Chargebacks
Our dedicated customer service team is here to address your concerns and find the best resolution for any issues you may encounter. We strongly encourage you to reach out to us for assistance before filing a chargeback.
Filing a fraudulent chargeback will be treated as theft and may lead to legal consequences. If you have not received your product or are dissatisfied with an item you have received, please contact us at support@stardropcoffee.com, and we will work with you to resolve the issue promptly.
Contact Information
Business Name: Stardrop Coffee
Email: support@stardropcoffee.com
Phone: (631) 502-5583
Customer Service Hours: Monday to Friday, 9 AM – 5 PM EST