At Stardrop Coffee, we value your satisfaction and aim to provide high-quality products and excellent service. If you are not completely satisfied with your purchase, please review our return, exchange, and refund guidelines below.
Returns
We accept returns for both defective and non-defective products.
Return Window: You have 30 days from the date of delivery to initiate a return.
Product Condition: Items must be new, unused, and in their original packaging.
Return Method: Returns must be shipped by mail to our returns center.
Return Label: Customers are responsible for providing their own return shipping label.
Restocking Fee: A 25% restocking fee will be deducted from your refund for each returned item.
Exchanges
We accept exchanges for eligible products.
To make an exchange, please return the original product following the return guidelines above and specify the item you would like in exchange.
How to Start a Return or Exchange
Email our support team at support@stardropcoffee.com with your Order Number and reason for return or exchange.
Our team will provide you with return instructions and the return shipping address.
Carefully package your item(s) to avoid damage during transit and ship them back to us.
Refunds
Processing Time: Refunds are processed within 7 business days after we receive and inspect your returned item(s).
Refunds will be issued to the original payment method used at checkout.
Please note that original shipping costs and the 25% restocking fee are non-refundable.
Non-Returnable Items
The following items are not eligible for return or exchange:
Used, opened, or damaged items not caused by shipping or manufacturing defects.
Items returned without original packaging or proof of purchase.
Contact Us
For any questions about returns, exchanges, or refunds, please contact us:
Email: support@stardropcoffee.com
Phone: +1 (631) 502-5583
Business Hours: Monday–Friday, 9 AM–5 PM EST